Inflatables & Interactive Games FAQ’s

Q: Does the price include set up and delivery?

A: Yes, although additional fees may apply for areas farther out. We offer free delivery to locations within 15 miles of 27119 SD Hwy 115 Harrisburg, SD 57032 for any delivery over $200.00.  Locations farther out will be charged $1.00 per mile. Remember prices do not include sales tax.

Q: Do you deliver to other cities?

A: Yes, but once again please be aware that for areas 15 miles outside of our location at 27119 SD Hwy 115, Harrisburg, SD 57032 there is the possible need for an extra truck and labor and that travel fees can be quite high.  Please call our office for a current quote.

Q: How long do I get the Inflatable for?

A: All of our rentals are priced for up to 24 hours.

Q: Does the standard 24 hour rental time include your set up time?

A: No. We arrive early to set up so you get the entire rental time to play.

Q: Can we pick up the inflatables from your office and set the units up ourselves?

A:  Yes, you may pickup your inflatables from our warehouse.  We will help you load and unload during pickup/drop-off.
We are open from 10:00 am – 5:00 pm Monday – Friday and other days by appointment.  
 
Q: Do we require assistance in setting up the inflatables?

A: No and Yes.  No, when we deliver inside of our 15 mile range, we will bring all necessary help to set up your inflatable(s).  Yes, any delivery outside of our area may require your assistance in setting up the inflatable(s). 

Q: What happens if rain, thunderstorms or high winds are in the forecast?

A: In the event that rain, thunderstorms or high winds are in the forecast on your event day, we will call you on the morning of to discuss options. If we feel as though the participants will not be safe, we WILL cancel the rental. Safety is our absolute FIRST priority! If we feel as though the participants will be safe, we will let you make the call. If you or Dakota Entertainment decides to cancel the rental due to possible severe weather conditions, you may reschedule your event to any available date up to 6 months later. Please keep in mind that if you decide to continue with the rental, there will be NO REFUNDS given if you are unable to use the equipment due to severe weather conditions. 

Q: When do you set up?

A: That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call on the day before to confirm that someone will be at the party location.

Q: We´ve rented some really dirty jumps from other companies in the past. Are they always that dirty?

A: No. The jump should be clean when you get it.  Dakota Entertainment cleans each unit after every rental.

Q: Do we have to keep it plugged in the entire time?

A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That´s why we require an outlet within 50´ of the unit or a generator. Longer or small gauge cords can pop your circuit breaker so we bring our own heavy duty cords.

Q: What about parks? Do parks have electricity?

A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you may need to rent a generator. We rent generators at a resonable cost. Also, parks are first come, first serve so get your spot early in the day. Also, be sure to ask if: A) the park allows inflatables?, and B) if so, do they require a permit? Dakota Entertainment does not pull or pay for permits. That part is on you.

Q: What payments do you take?

A: Cash, Check or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash and you do have the option of paying in advance. 

Q: What if we need to cancel?

A: Please check out our policies page for details.

Q: Do you require a deposit?

A: Yes. All orders require a Credit Card deposit. It is fully refundable if you cancel your order at least 8 days prior to your rental date. If you cancel between 2-7 days prior to your rental you will be given a raincheck that is good for 6 months. *NOTE* We must have a credit card on file to fulfill the rental.

Q: How big are the jumps?

A: Our jumps vary in size. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can´t rub against walls or trees as this may damage the jump.  The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.

Q: What about the big jumps? Any special requirements?

A: Check the requirements listed with each jump. Also, make sure you have at least a 4´ access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.

Q: What surfaces do you set up on?

A: We can set up on Grass (our favorite and best for the kids), asphalt, concrete and indoors. Sorry, we can´t set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.  Any setup outside that is not on grass may incur an additional charge for anchoring. 

Q: Can we see a copy of your contract and safety rules?

A: Yes. There is a link in your receipt once you’ve ordered or you may contact our office.

Q: Are we responsible for the unit if it gets a tear or damaged in any way?

A: Yes and no.  You are not responsible for normal wear and tear on our units.  Seams may develop tears in high traffic areas over a period of time.  If this happens please alert us at once so we can remedy the situation.  If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars.  We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.

Q: Are you insured?

A: Of course! We will be glad to e-mail you a copy of our insurance information upon request. If you require a paper copy, please notify us within 3 days prior to your event. We will provide you with it at set up.

Q: Are your inflatables inspected? 

A: Yes. All of our inflatables are inspected after every event during our cleaning process.

Q: What do I need to do at the time of set up?

A: We will need you or another adult to greet us and show us where you would like the unit set up. If an adult is not present, we will not set up. We will also need to see the renters valid ID and go over the opertaing & safety instructions. This usually only takes 10-15 minutes.

Q: What do I need to do to prepare for the arrival of the inflatable equipment?

A: We need to ensure a clean flat surface (no rocks, sticks, pet droppings, etc) and we need you to mark any underground utilities (sprinklers, cable, power or gas lines) that you or contractors may have installed. If you are unsure of underground lines, you may contact SD One Call, which is a free call to 811 (in-state) or (800) 781-7474 (outside of South Dakota). These lines must be marked before we will install. We recommend calling 1-2 weeks before the event date.  You, (homeowner) are required to make us aware of any utility lines that we may come into contact with. We are not responsible for damage done when setting up or taking down equipment on your property involving utilities/utility related equipment.